Sales Support

IMSI/Design is dedicated to providing customers with a superior level of service. For questions regarding a recent purchase, Visit our sales support area.

Installation & Activation Help

Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.800.833.8082 (Press 2) or 1.415.483.8000 (Press 2), Monday through Friday between 9am and 5pm Pacific Time for assistance. Please have your order confirmation number or a copy of your receipt on hand when you call. You can also email customersupport@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.

Training

Visit the specific support page of each product line for help with “how to” questions.

Technical Support

IMSI/Design software products go through rigorous testing cycles, but hardware and operating system configurations may cause unexpected software errors or behavior. We offer help troubleshooting program errors for the following software. Visit the specific support page of each product line for details.

Product Line	Policy*	Versions
TurboCAD for Windows	Current and 3 versions back	19, 18, 17, & 16
TurboCAD for Windows	Plug-ins Varies	Plug-ins Varies
TurboCAD LTE & LTE Pro	Current and 2 versions back	5, 4, 3
TurboCAD for Mac	Current and 2 versions back	6, 5, & 4
DesignCAD	Current and 3 versions back	22, 21, 20, & 19
DoubleCAD	Current and 2 versions back	3, 2, & 1
CADSymbols CD	Current and 2 versions back	6, 5, & 4
TurboFloorPlan	Current and 3 versions back	16, 15, 14, 12
FloorPlan	No longer supported	No longer supported
Renditioner	Current and 2 versions back	3, 2, 1
CAD Companions	Varies by product	Varies by product
Mobile Apps	All versions	All versions
3D Printers	See partner policy	See partner policy

If your version is not listed above, the system requirements for your software are out of date, and your working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. (To request an upgrade quote, registered owners should email sales@imsidesign.com)

Owners of older versions may continue to find assistance among users via the user forums. Visit the specific support page of each product line for details.

*Policy may change without notice