Technical Support | DesignCAD

We understand the importance of keeping your products running smoothly and efficiently. Our Maintenance & Support plans are designed to provide you with the peace of mind that comes from knowing you have access to the latest patches and dedicated technical support.

1. Continuous Access to Technical Support Our expert support team is always ready to assist you with any technical issues or questions you may have. With a renewed plan, you can ensure that your work is never interrupted and that you always have the help you need.
2. Software and Maintenance Patches Stay ahead of the curve with the latest software updates and maintenance patches. These updates are crucial for keeping your software secure, efficient, and compatible with the latest technologies.
3. Peace of Mind Renewing your Maintenance & Support plan means you can focus on your projects without worrying about potential software issues. Enjoy the confidence that comes with knowing you have ongoing support and maintenance patches.

• Validity: Maintenance & Support plans are valid for one year from the date of purchase and can be extended annually.
• Coverage: These plans provide access to Technical Support and Software and Maintenance Patches.
• Renewal: Maintenance & Support Renewal is available for versions up to 5 years old.

Renewing your Maintenance & Support plan is a simple process that ensures you continue to receive the best possible service and support. Don’t miss out on these valuable benefits—renew your plan today!

If you have any questions or need assistance with the renewal process, please do not hesitate to contact our Sales team.

Thank you for choosing our services. We look forward to continuing to support your success.

There are several resources available when it comes to learning the software, including:

• DesignCAD Community Forum: In addition to the documentation included with the software itself, one of the best free resources for DesignCAD is the DesignCAD User Forum. Start an account, search for topics and answers, and ask away. Once you figure out the ins and outs of the software, return the favor by helping others.
• Getting Started Guide: The DesignCAD Getting Started Guide will teach you some of the basics of the software, as well as assist in product installation and activation.
• Reference Manual: A complete reference manual is delivered with DesignCAD versions 21-25 in PDF format, making the manual easily searchable. To access the version 22 or 23 Reference Manual, click on the Windows Start Menu, select All Programs, then open the DesignCAD 3D Max 22 or 23 folder, and select DesignCAD 3D Max 22 or 23 Reference Manual (or for DesignCAD 2D → DesignCAD 22 or 23 Reference Manual for the 2D version). For version 21, use Windows Explorer to browse to the folder where DesignCAD is installed, and look for dcad21.pdf. For documentation on older versions of DesignCAD, click on the links below:
  
  Download DesignCAD 20 Reference Manual PDF
  Download DesignCAD 19 Reference Manual PDF
  Download DesignCAD 18 Reference Manual PDF
  Download DesignCAD 17 Reference Manual PDF
  Download DesignCAD 16 Reference Manual PDF

Remember that email support is primarily to help troubleshoot unexpected software errors or behavior.

Not finding the answer to your question on this page or in our Frequently Asked Questions? IMSI's support team is available to help. When emailing, please include the following information:

• Your product name, version number, and operating system
• Description of the problem including any error message you might be receiving
• Any other information that might help us diagnose the problem

Send emails to [email protected]. We will respond during business hours, Monday through Friday between 9am and 6pm PST.