Technical Support | FloorPlan^®

The below video shows how to install your IMSI software:

If FloorPlan is repeatedly asking you to activate and does not start-up, you should be able resolve the issue with the following steps:

1. Go to the program icon on your desktop and right-click on it.
2. From the popup menu, click on ‘Run as Administrator’.
3. When prompted, click to accept changes.
4. You will then activate again.

Once the above steps have been completed, you should be able to run the program.

If you are still having trouble, and have confirmed that your computer meets the minimum system requirements, call IMSI at 1-800-833-8082, Monday through Friday between 9am and 5pm Pacific Time, for assistance. You can also email [email protected] with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.

We understand the importance of keeping your products running smoothly and efficiently. Our Maintenance & Support plans are designed to provide you with the peace of mind that comes from knowing you have access to the latest patches and dedicated technical support.

1. Continuous Access to Technical Support Our expert support team is always ready to assist you with any technical issues or questions you may have. With a renewed plan, you can ensure that your work is never interrupted and that you always have the help you need.
2. Software and Maintenance Patches Stay ahead of the curve with the latest software updates and maintenance patches. These updates are crucial for keeping your software secure, efficient, and compatible with the latest technologies.
3. Peace of Mind Renewing your Maintenance & Support plan means you can focus on your projects without worrying about potential software issues. Enjoy the confidence that comes with knowing you have ongoing support and maintenance patches.

• Validity: Maintenance & Support plans are valid for one year from the date of purchase and can be extended annually.
• Coverage: These plans provide access to Technical Support and Software and Maintenance Patches.
• Renewal: Maintenance & Support Renewal is available for versions up to 5 years old.

Renewing your Maintenance & Support plan is a simple process that ensures you continue to receive the best possible service and support. Don’t miss out on these valuable benefits—renew your plan today!

If you have any questions or need assistance with the renewal process, please do not hesitate to contact our Sales team.

Thank you for choosing our services. We look forward to continuing to support your success.

Remember that email support is primarily to help troubleshoot unexpected software errors or behavior.

Not finding the answer to your question on this page or in our Frequently Asked Questions? IMSI's support team is available to help. When emailing, please include the following information:

• Your product name, version number, and operating system
• Description of the problem including any error message you might be receiving
• Any other information that might help us diagnose the problem

Send emails to [email protected]. We will respond during business hours, Monday through Friday between 9am and 6pm PST.